Privacy Policy
At mysite-name, we’re dedicated to keeping your personal information safe while you use our dry cleaning and garment care services across England. This policy outlines how we collect, use, and protect your data, fully complying with UK GDPR and the Data Protection Act 2018. Your trust is key, and we ensure your details are secure so you can enjoy fresh, clean clothes with peace of mind.
1. What Information We Collect
We collect only the details you share when booking dry cleaning or garment care services, or when reaching out to us. This includes your name, email address, phone number, and preferences for services such as suit cleaning, stain removal, or fabric care.
We may also gather anonymised data, such as popular services or website usage trends, to enhance our offerings. This data is never linked to you personally unless you explicitly agree.
2. How We Use Your Information
Your data helps us provide a personalised and efficient dry cleaning experience. We use it to:
- Respond to inquiries about cleaning, pressing, or fabric care services.
- Process bookings and manage your garment cleaning orders.
- Send order confirmations, collection reminders, or care advice for your items.
- Share relevant updates or promotions, only if you’ve opted in.
We handle your information with care, using it only to improve your experience and never for unrelated purposes.
3. Securing Your Information
Your data’s safety is our priority. We use industry-standard encryption to protect your details from unauthorised access. Only our trained staff, following UK data protection standards, handle your information. We regularly update our security measures to keep your data safe, whether you’re booking garment cleaning or arranging home delivery.
From order placement to collection or delivery, we ensure your information is securely managed throughout.
4. Consent to Data Use
By providing your details via our website, phone, or email, you consent to us using your information to manage your dry cleaning orders and inquiries, as outlined in this policy. You can withdraw this consent at any time by contacting us, and we’ll promptly respect your wishes.
5. Sharing with Third Parties
We share your data only when necessary to deliver our services, such as with payment processors or logistics providers. We may also share data if required by UK law. All third parties we work with are bound by strict agreements to protect your data in line with UK GDPR.
We never sell or share your information for marketing purposes outside our dry cleaning services, ensuring your data stays private.
6. Your Rights Under UK GDPR
You have full control over your data. Your rights include:
- Accessing the personal information we hold about you at any time.
- Requesting updates or corrections to inaccurate details.
- Asking for deletion of your data when it’s no longer needed for your cleaning orders.
- Objecting to specific uses of your data, such as promotional messages.
To exercise these rights or ask questions, email us at: [email protected]. We’ll respond quickly to meet your needs.
7. Data Retention Period
We keep your data only as long as needed to manage your cleaning orders, deliveries, or follow-up communications, such as reminders or invoices. Typically, this means retaining your details for the duration of your engagement and a short period afterward, as required by UK regulations. After that, we securely delete or anonymise your data.
If you request earlier deletion, we’ll comply promptly, ensuring no unnecessary data is retained.
8. International Data Transfers
If your data is transferred outside the UK (e.g., for cloud-based order systems), we use UK GDPR-compliant safeguards, such as standard contractual clauses, to ensure its security. We carefully vet all partners to maintain the protection you expect.
Questions about your data or our practices? Email us at: [email protected]. We’re here to provide clear answers.